Join Our Team: We’re Hiring a Head of Operations
https://spreadasmile.org/wp-content/uploads/2026/01/Untitled-design-2026-01-21T103737.633.png 780 400 Gabrielle Devine Gabrielle Devine https://secure.gravatar.com/avatar/4a8ad8f5a4f611a47e5400a8fca97d180c53f82e9c8469eedc196ecdb75924dd?s=96&d=mm&r=gWe are excited to announce that we are hiring for a new Head of Operations to join our Services team. This senior role helps ensure our in-person and virtual services run safely, smoothly and to the highest standard.
Working closely with the Director of Services, the Head of Operations will lead a small team and be central to delivering the joyful, high-quality experiences that Spread a Smile brings to seriously ill children and their families.
About the Role
The Head of Operations is a leadership role responsible for ensuring the smooth, safe and effective delivery of Spread a Smile’s services across both in‑person hospital visits and virtual visits.
The postholder will provide operational leadership while remaining highly hands‑on, with direct oversight of systems, scheduling, compliance and day‑to‑day team management to ensure services are delivered to a consistently high standard.
As a senior member of the Services team, the postholder will ensure that every interaction, whether in hospital or online, is delivered with care, consistency and to an exceptional standard.
Laura Walter, Spread a Smile’s Director of Services, said:
“We are looking for a dynamic and compassionate leader to step into this vital role. Our Head of Operations plays a crucial part in ensuring our services reach the children and families who need us most. If you are someone who thrives on creating efficient systems and leading a motivated team to make a real impact, we would love to hear from you.”
We look forward to receiving your applications. If you have any queries or require reasonable adjustments, please email admin@spreadasmile.org






We sent out 2,000 personalised Smile Hampers to seriously ill children and their siblings in time for Christmas – an increase from 1,874 in 2024. Each one was full of gifts hand-picked with each child in mind, with our friends from DPD generously supporting us by picking up the hampers every week and delivering them directly to homes in time for Christmas.
Our virtual Christmas Grotto gave children who wouldn’t otherwise have a chance to meet Father Christmas in-person the chance to have a personalised online meet up with the big man himself. Running from 22, 23, 24 December (for families), we welcomed over 125 children to visit our grotto, and also organised hospital sessions for children at Leicester Children’s Hospital, Wrexham Hospital and The Grange Hospital.
NHS hospital partners, including Great Ormond Street Hospital in London, to paint 100 beautiful Winter and Christmas murals across the hospital wards, walls and windows, helping to brighten up the clinical spaces and spread some festive cheer for the families and staff there. Look out for murals at Alexander Devine Children’s Hospice, Maidenhead, University College Hospital (UCLH), Great Ormond Street Hospital (GOSH), The Whittington Hospital, Kings College Hospital, St Marys Hospital and The Royal Brompton Hospital.
Spread a Smile runs a calendar of special events and outings for the families we support to enjoy, from West End theatre and cinema trips to chocolate and pottery workshops, brunches, afternoon teas and so much more. They give the families we support the chance to spend time making memories together without the worry of illness and treatment plans. In December we welcomed over 100 of the families we support to two special Christmas themed events – an afternoon tea at vegan restaurant, 



